How this works
Nothing identifying is recorded
The form has no name, email or phone field, and the message is sent without the address of the device it came from.
It goes to the top
Messages arrive in the company owner's inbox, not a shared queue or a ticketing system.
What happens next
Everything is read. If it concerns one building, it's raised at the next walkthrough or board meeting. Because nothing identifies you, no one can reply to you directly; if you want an answer, use the document request form or call the office instead.
Emergencies
Fire, gas or flooding: call 911, then the office at (914) 275-2960. A repair in your own unit goes faster through the repair form.